SmarTee™ FAQS

Here are answers to frequently asked questions. Need more help?
Just send an email to contact@mygolfline.com

Who is Golfline?

GolfLine™ is the provider of SmarTee™ reservation system. We use proprietary artificial intelligence technology to make your tee time booking experience better. Learn more at www.mygolfline.com.

  • 1. You can save money by bidding on select tee times.
  • 2. If you're a single and can't find a tee time, the PairTee option will let you lock in a 1-hour time window in which you know you'll play, and then we'll send you a text with a specific tee time within the 1-hour period at least 12 hours before you tee off.
  • 3. If you're a threesome or foursome and there are no tee times left when you want to play, the PrimePlay option will give you access to exclusive tee times that you can't find anywhere else.

SmarTee provides access to exclusive inventory and deals that you can't get anywhere else. You can always go to the course's reservation system to purchase other inventory at the online rate.

Bidding

You can bid whatever you want, but your bid won't be accepted if you don't make a reasonable offer. Each 1-hour time window that's available for bidding has a minimum acceptable bid that is determined by a complex artificial intelligence algorithm and is constantly changing. There's no way to outsmart the algorithm, but you can learn a lot by watching the deal meter.

The deal meter indicates the potential savings available during a given 1-hour time period. Our AI algorithm sets the deal meter based on expected demand. So the deal meter can give you a hint regarding what to bid.

More bars = better deals

For example:

  • = BEST DEALS!!
  •  = Some great deals to be had!
  •  = You'll be glad you bid!
  •  = You'll save a buck or two.

You get one Mulligan for each bid you make for a specific 1-hour time period.

If your offer isn't accepted, you can:

  • (1) pay the online rate and select the exact tee time you want;
  • (2) see if there are other times when the course will accept your offer; or
  • (3) submit a new bid for a different time window.

PrimePlay and PairTee

No, these are exclusive inventory, not available anywhere else, and the prices are established by the course.

If you weren't able to reserve a tee time before the course filled up, we've got you covered. We call these PrimePlay opportunities. Some courses offer extra goodies with these tee times, so check with the pro shop when you arrive!

Look for this icon to see when a PrimePlay opportunity is available

Here's how it works:

  • 1. Select a time window with the PrimePlay icon.
  • 2. Pay for the tee time.
  • 3. You'll get a confirmation text.
  • 4. When you arrive, please be patient if they're running a little late. The course is very crowded at these times.

Sometimes singles can't book a tee time even when there are tee times available for larger groups. With PairTee, we'll take your reservation and pair you up with the first available group. This guarantees that you'll get to play in the hour you selected. We'll then send you a text with your specific tee time at least 12 hours before you tee off.

Look for this icon to see when a PairTee opportunity is available.

Here's how it works:

  • 1. Select a time window with the PairTee icon.
  • 2. Pay for your tee time at the low online rate.
  • 3. We'll send you a text confirming that you'll be playing in your selected hour.
  • 4. We'll send you a follow up text as soon as you have a specific tee time in that hour.
  • 5. In the very unlikely event that we can't assign you a specific tee time, we'll refund your money and give you a $5 credit that you can use any time you book using SmarTee or GolfLine.

Reservations

No. Once a reservation has been made, it cannot be modified.

Yes, just download the GolfLine mobile app, login with your SmarTee credentials, go to Reservations and select the reservation you'd like to transfer. An email will be sent to that person with the details of the reservation.

Yes, you can cancel up to 24 hours in advance. If cancellation is allowed, go to Reservations under My Account and select the reservation you'd like to cancel. You can also cancel your reservation using the GolfLine mobile app.

You don't get a refund, but you get a full credit that you can use at any golf course that uses GolfLine's AI technology. You can see a list of those courses at www.mygolfline.com or in the GolfLine app under Courses.

If we gave cash refunds, people could "game the system" For example, someone could bid $20 and get accepted. Then, they could bid $19 and, if accepted, cancel the $20 reservation.

GolfLine credits can only be used to pay for future tee times you book through a reservation system powered by GolfLine or the GolfLine app. (Go to www.mygolfline.com or to Courses in the GolfLine app to see what other courses are available.) If the amount due is smaller than your GolfLine credit balance, your remaining credit will be retained in your account. Conversely, if the amount due is larger than your existing GolfLine credit, the remaining balance will be charged to your credit card. Credits must be used within 12 months or they expire. In SmarTee, you can see your credit balance in the top right corner under the Menu. In the app, credits are located on the Place Bid screen.

Please email contact@mygolfline.com. We will issue a full refund to your credit card after we confirm with the course that it was closed at your tee time.

You will be subject to the course's rain check policy, just like you would if you booked directly with the course.

If you don't show up for your reservation, you will forfeit your payment. You will not get a refund or credit.

When you get to the course, just provide your name and reservation confirmation number to the pro shop attendant.

User Accounts

You must have a GolfLine account to use SmarTee. The same account will work in the GolfLine app.

No, your credit card information is stored in a digital wallet by our third-party vendor in a highly secure manner. At no time is your full credit card information even available to GolfLine.

Administrative

SmarTee lets you book up to 7 days in advance of your desired tee time.

Your credit card will be charged for the full amount of your purchase as soon as your reservation is confirmed.

SmarTee is powered by GolfLine. Here are links to GolfLine's Terms & Conditions and Privacy Policy.

You can email us at contact@mygolfline.com. You can also reach us by phone at (321) 956-0099.

Please do not contact the course if you have a question related to SmarTee as they will not be able to assist you.